A prominent German industrial company gained a secure AI chatbot for fast, accurate data retrieval, improving internal knowledge sharing and opening the door to further AI projects with Rocketta.de.
Quick Facts
- Client: A leading German industrial company
- Timeline: 2 months (21 days for customization)
- Industry: Industrial Engineering
- Location: Global
- Project: AI-Based Chatbot Development
Customer Profile
The client is a global leader in industrial engineering, specializing in innovative solutions across sectors such as construction, automotive, and energy. Operating in over 60 countries, the company is known for its forward-thinking approach and commitment to adopting advanced technologies to optimize its business processes.
The Main Challenge
The company faced a significant challenge: its employees were overwhelmed by the sheer volume of internal data. Searching and analyzing information had become time-consuming and inefficient. To address this and explore the potential of AI in knowledge management, they partnered with Rocketta.de to test how AI could streamline internal processes.
Project Overview: The Required Features
With vast amounts of data stored in internal systems, employees struggled to locate relevant information efficiently. The company sought an AI-based chatbot capable of:
- Efficiently searching its SharePoint-based database.
- Summarizing key data and providing accurate references.
- Ensuring security by leveraging internal Azure infrastructure without third-party involvement.
- Supporting continuous improvement through user feedback.
This project was also a pilot initiative to assess how AI could enhance internal workflows.
Rocketta’s Unique Approach & Project Workflow
1. Customization & AI Optimization
Rocketta.de tailored the chatbot to seamlessly integrate with the client’s SharePoint and Azure environments. The team optimized document analysis and processing to align with the company’s data structure, ensuring efficient access and analysis. A vector database architecture was implemented for fast, context-aware responses.
2. AI Chatbot Functionality
The custom AI assistant was designed to:
- Answer queries based on the client’s internal database.
- Provide references to the sources of the information for transparency.
- Suggest follow-up questions to maintain contextually relevant conversations.
- Analyze data contextually, retaining the flow of the conversation across multiple interactions.
3. Testing & Refinement
Rocketta.de conducted rigorous testing with a limited data set on its infrastructure before deploying the chatbot in the client’s environment. Feedback from the company’s service department ensured the chatbot’s outputs were optimized for user needs.
4. Key Custom Features
- System Synchronization: Full integration with the company’s data systems, ensuring seamless data flow.
- Database Optimization: Structuring the database for efficient AI processing.
- Prompt Management: Customized prompts for accurate, context-aware responses.
Security Focus
Given the sensitivity of the company’s internal data, Rocketta.de prioritized security at every step. The chatbot operated entirely within the client’s Azure infrastructure, ensuring data protection without third-party involvement. Additionally, access control features enabled departments to restrict usage to authorized personnel, ensuring compliance with internal policies.
Results
- Streamlined Data Search: Employees now retrieve relevant information quickly and efficiently, simplifying data analysis.
- Improved User Experience: The chatbot provides easy navigation through the company’s extensive database, enhancing productivity.
- Continuous Improvement: User feedback on chatbot responses drives ongoing functionality enhancements.
The company expressed high satisfaction with the chatbot’s performance. Employees recognized the potential of generative AI and are already brainstorming additional use cases for future projects.
Looking Ahead
This AI chatbot marks just the beginning of the client’s AI journey. Building on this successful pilot, the company is exploring further AI-driven solutions to enhance internal processes, improve decision-making, and foster collaboration. Rocketta.de is excited to partner on these new challenges.
Conclusion
Rocketta’s seamless integration of AI into the client’s data ecosystem revolutionized how they manage their vast knowledge base. This project not only solved pressing data challenges but also unlocked new opportunities to leverage AI for innovation and efficiency in a global industrial setting.
Client Feedback
“We are extremely pleased with the AI assistant developed by Rocketta. The chatbot has transformed how our teams within the whole orginazition access and analyze data, making the process fast and efficient. The secure integration with our systems and the seamless customization have exceeded our expectations. We’re already looking forward to future projects with Rocketta”
— Head of Global Collaboration Services
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