Struggling with IT Support Overload? Here’s the Fix.
Common Challenges Faced by IT & Digital Teams:
- Employees keep asking the same IT questions, slowing down operations.
- Critical knowledge is lost in emails, chats, and personal notes.
- IT teams are overwhelmed with basic troubleshooting requests.
- SharePoint lacks a structured, user-friendly knowledge base.
- Expensive third-party solutions don’t integrate well with Microsoft 365.
If this sounds familiar, you need a self-help IT knowledge base in SharePoint.
What Is A Self-Help IT Knowledge Base in SharePoint?
By centralizing IT documentation, troubleshooting guides, and FAQs, businesses can cut IT workload, boost efficiency, and empower employees to solve problems independently.
With Rocketta Wiki for SharePoint, you can transform SharePoint into a scalable, AI-powered, and fully searchable self-service knowledge base — without additional software costs.
Why SharePoint is the Best Choice for a Self-Help IT Knowledge Base
Many businesses already use Microsoft 365, making SharePoint the ideal platform for an internal knowledge base. However, out-of-the-box SharePoint lacks intuitive navigation, powerful search, and automation.
Rocketta Wiki enhances SharePoint with structured navigation, AI-powered search, and seamless Microsoft Teams integration — turning it into a fully functional IT knowledge management system.
How to Build a Self-Help IT Knowledge Base in SharePoint
Step 1: Organize IT Knowledge with a Tree Navigation System
Create an intuitive structure so employees can quickly find solutions. Common categories include:
- Getting Started – IT setup, software installations, account management.
- Troubleshooting – Common tech issues and solutions.
- Policies & Security – IT security policies and compliance guidelines.
- Software & Tools – Guides on Microsoft 365, internal applications, and third-party software.
- FAQs & Best Practices – Quick answers to common IT queries.
How Rocketta Wiki Helps:
- Auto-generates a tree-based structure for seamless navigation.
- Enables clickable links in the hierarchy to cross-reference topics.
- Supports custom templates for consistent documentation.
Step 2: Supercharge Search with AI-Powered Tagging
Employees don’t have time to dig through outdated PDFs and emails. Rocketta Wiki’s AI-driven search ensures they find answers instantly.
Rocketta’s Smart Search Features:
- Intelligent tagging — content is categorized automatically.
- AI-powered recommendations — suggests related articles.
- Specialized Wiki Search — delivers highly relevant results in seconds.
Result: Faster troubleshooting, reduced IT ticket volume, and improved productivity.
Step 3: Make Content Easy to Read & Navigate
Even the best IT documentation is useless if employees can’t find or understand it.
Rocketta Wiki Features for Readability:
- Auto-generated table of contents for every page.
- Expandable FAQs for quick access to troubleshooting steps.
- Rich formatting options—support for images, code snippets, and embedded videos.
🔹 Outcome: Employees quickly locate solutions and IT teams spend less time answering repetitive questions.
Step 4: Keep Knowledge Up-to-Date with Version Control
A knowledge base is only useful if it’s accurate and up to date.
Rocketta Wiki’s Collaboration Features:
- Version history & rollback — track changes and restore previous versions.
- Role-based access control — limit who can edit or approve content.
- Seamless collaboration — allow IT teams to update knowledge in real-time.
Business Impact: Reduced misinformation, improved compliance, and streamlined IT knowledge management.
Step 5: Enable AI-Powered Translation for Global Teams
Many IT teams support multilingual employees across different regions. Without a built-in translation system, IT documentation remains inaccessible to large portions of the workforce.
Rocketta Wiki’s AI-Powered Translation:
- Instantly translates IT knowledge base articles into multiple languages.
- Ensures global teams receive accurate, localized support.
- Reduces dependency on external translation tools.
Result: Faster IT support, increased employee autonomy, and higher user adoption rates.
Business Value: Why IT Leaders Choose Rocketta Wiki for SharePoint
Measurable Business Benefits:
✔ 50% Reduction in IT Support Tickets — Employees find answers on their own.
✔ Faster Resolution Times — Troubleshooting steps are instantly accessible.
✔ Lower IT Costs — No need for third-party knowledge base solutions.
✔ Higher Knowledge Retention — Critical information stays within the company.
✔ Scalable & Customizable — Adapt templates, workflows, and permissions as your business grows.
Why Companies Are Replacing Third-Party Knowledge Bases with Rocketta Wiki
Many businesses switch from expensive third-party knowledge base platforms due to:
- High recurring costs — Rocketta Wiki is a one-time investment.
- Limited integration — Third-party tools don’t sync well with Microsoft 365.
- Complex interfaces — Employees struggle to adopt new software.
With Rocketta Wiki, businesses can leverage their existing SharePoint infrastructure while adding all the missing knowledge management features they need.
Get Started with Rocketta Wiki for SharePoint Today
Creating a self-help IT knowledge base in SharePoint doesn’t have to be complicated. With Rocketta Wiki, you can:
- Organize IT documentation with structured navigation.
- Enable AI-powered search for instant answers.
- Enhance content readability with auto-generated indexing.
- Ensure IT knowledge remains up-to-date and accessible.
- Save costs by eliminating external knowledge base tools.
- Reduce IT workloads.
- Improve employee self-sufficiency.
- Maximize your Microsoft 365 investment.
Rocketta Wiki – The Ultimate Knowledge Management Solution for Microsoft 365.
