Customer Profile
thyssenkrupp Uhde combines unique technological expertise and decades of global experience in the engineering, procurement, construction and service of chemical plants. We develop innovative processes and products for a more sustainable future and thus contribute to the long-term success of our customers in almost all areas of the chemical industry. Our portfolio includes leading technologies for the production of base chemicals, fertilizers and polymers as well as complete value-chains for green hydrogen and sustainable chemicals. www.thyssenkrupp-uhde.com
The Main Challenge
thyssenkrupp Uhde’s employees were dealing with a massively growing volume of internal data. Searching and analyzing information had become time-consuming and inefficient. To streamline these processes and explore the potential of AI, thyssenkrupp partnered with Rocketta.de. They wanted to test out how AI in knowledge management could help them.
The Project Overview: The Required Features
Searching their SharePoint-based database efficiently.
Summarizing key data and providing accurate references.
Ensuring security by using only their internal Azure infrastructure without third-party involvement.
Supporting continuous improvement through user feedback.
The project was also a pilot to evaluate how AI could optimize their internal processes.
Rocketta’s Unique Approach & Project Workflow
Customization & AI Optimization:
Rocketta.de customized the chatbot to work seamlessly with thyssenkrupp Uhde’s SharePoint and Azure environments. We optimized and extended document analysis and processing to suit the structure of customer’s documents and lists, ensuring that data could be efficiently analyzed and accessed. A vector database architecture was implemented for fast, context-aware responses.
2. AI Chatbot Functionality:
The Uhde Lessons Learned AI Assistant was designed to:
- Answer queries based on thyssenkrupp’s internal database.
- Provide references for the sources of the information, ensuring transparency.
- Suggest follow-up questions to keep the conversation relevant and engaging.
- Analyze data contextually, retaining the context of the conversation across multiple interactions.
3. Testing & Refinement:
Before deploying the chatbot on thyssenkrupp Uhde’s infrastructure, Rocketta.de ran tests on their own system with a limited data set. This allowed for iterative improvements and ensured the chatbot met the necessary performance and security standards. thyssenkrupp Uhde’s service department also provided feedback on the chatbot’s output, particularly regarding how the data was presented to users.
4. Key Custom Features:
- System Synchronization: Full integration with customer’s data systems, ensuring smooth data flow between the chatbot and existing platforms inside of their environment.
- Database Optimization: Formatting the database for AI processing, making the data easier to analyze and retrieve.
- Prompt Management: Customization of prompts to fine-tune the chatbot’s interaction, ensuring accurate, context-aware responses.
Security Focus
Given the sensitivity of customer’s internal data, Rocketta.de prioritized security throughout the project. The chatbot was built on their Azure infrastructure without any third-party involvement, guaranteeing that the data remained protected within their internal network. The combination of SharePoint and Azure provided a highly secure, scalable environment for the AI assistant.
Additionally, we ensured that thyssenkrupp Uhde has full control over user access to the chatbot. This feature allows the company to restrict access, enabling departments to limit usage to authorized personnel, ensuring greater security and compliance with internal policies.
Results
- Streamlined Data Search: Employees can now retrieve relevant information quickly and efficiently, making data analysis a breeze.
- Improved User Experience: The chatbot offers easy navigation through thyssenkrupp Uhde’s extensive database, improving employee productivity.
- Continuous Improvement: Users can rate the chatbot’s answers and provide feedback, enabling ongoing enhancements to its functionality.
The chatbot’s performance fully met their expectations. Their employees have recognized the strengths of generative AI for themselves and are coming up with even more interesting ideas and application scenarios.
Looking Ahead
The Uhde Lessons Learned AI Assistant marks just the beginning of thyssenkrupp Uhde’s AI journey. With the success of this pilot project, they are exploring further AI-driven solutions to optimize their internal processes, improve decision-making, and enhance collaboration. As a trusted AI development consultant, Rocketta.de is now looking forward to implementing these new ideas and challenges.
Conclusion
Rocketta.de’s seamless integration of AI into thyssenkrupp Uhde’s data ecosystem has revolutionized how the company manages its vast knowledge base. The project not only solved existing data challenges but also opened new opportunities for the customer to harness the power of AI in other areas. This collaboration highlights the importance of secure, customized AI solutions in driving efficiency and innovation in large industrial enterprises.
Client Feedback
“We are happy with the Uhde Lessons Learned AI Assistant developed by Rocketta.de. The chatbot has transformed how our teams access and analyze data, making the process fast and efficient. The secure integration with our systems and the seamless customization has exceeded our expectations, and we’re already looking forward to future projects with Rocketta.de.”
Winfried Thieme
Head of Global Collaboration Services at thyssenkrupp Uhde
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