Support for SharePoint and Microsoft 365

We are your reliable partner for technical and operational questions. Our cost-effective 2nd-level and 3rd-level support is available to you at any time. We take care of your environment, whether it's in the data center or in the cloud.

Whether it’s technical or usability questions, we’re here for you.

We ensure the operation of your environment—whether in your own data center or in the cloud, such as Microsoft Azure. With a project manager, you’ll have a central point of contact who will promptly address your concerns.

Short response times

We take care of your concerns – quickly and uncomplicatedly within the promised response times.

We are always close by

If a problem can’t be solved over the phone or through remote assistance, we’ll come to you – from Düsseldorf and Mülheim an der Ruhr.

Unified Contact

Having a dedicated contact person familiar with your SharePoint environment ensures that any issue, regardless of its nature, is addressed quickly and effectively.

Professional Expertise

We love technology. That’s why we’ve been working with Microsoft products for many years and have gained extensive experience with SharePoint or Microsoft 365.

Do you have an acute technical problem in your SharePoint environment?

Then contact us now – even without a framework or maintenance contract, we will support you and help you solve your problem quickly.

Our team, consisting of consultants, developers, and administrators, will assist you quickly and straightforwardly – from simple user questions to challenging performance or server issues.

Contact Rocketta Support now

Our service offering for SharePoint support

Comprehensive 2nd-level and 3rd-level support – provided cost-effectively and according to individual preferences

Setting up, performing, and verifying SharePoint backups

Performance optimization, analysis, and resolution of issues related to long response times or unreachable SharePoint websites

Resolution of issues at the architecture or hardware level – for example, with incorrectly configured or overloaded servers or incorrectly distributed server services

Resolution of issues related to SharePoint search (crawling and indexing)

Intensive, proactive monitoring and maintenance of your systems, installation of cumulative updates and security patches – at predefined times outside of your working hours

Resolution of issues regarding authentication and user permissions – optionally including regular automated permission reports

Performance options for your SharePoint support

Whether proactive, through helpdesk support, or in emergencies – we won’t let you down!

Proactive maintenance and operational security.

Continuous monitoring of your SharePoint environments – from the operating system to the web and database servers.

SharePoint Helpdesk

Whether it’s simple end-user questions about using SharePoint or assistance with administration – our helpdesk is ready to assist you with advice and support!

Emergency readiness

Our emergency readiness and emergency support cover all your urgent inquiries outside of defined service hours.

Contact us!

With us, you get a reliable partner who supports you as 2nd or 3rd-level support, or in all phases of operation, with advice and action.


IT Service Management (ITSM) and the associated provision of services are essential for smooth operations within your IT infrastructure. We offer you proven services based on the IT Infrastructure Library (ITIL). Here you will find answers to the most urgent questions about it:
What sets Rocketta apart from other IT service providers?
What are the benefits of Service Delivery Management for me?
What functions does Rocketta’s IT Service Management tool offer?
What additional value does first, second, and third-level support offer me?
What does “service” mean according to the ITIL framework?

More questions? Get more answers

Get in touch with us:

Rocketta GmbH
Kahlenbergstraße 2
45481 Mülheim an der Ruhr

0208 444-61343

    Get in touch with us