We’ve seen it happen many times:
The intranet launches after a big migration. Content is structured, metadata is clean, libraries are in place.
Yet within weeks, users say:
“I can’t find what I need.”
“It’s too many clicks.”
“Why does this look so clunky?”
The problem is rarely the data itself, it’s the way it’s presented. The default SharePoint web parts often fall short of meeting the way your organization works, and that’s why many of our clients turn to us.
Here’s what we see fail most often, which web parts help when done right, and how we build them to deliver real business value without compromising governance or maintainability.
Where Default Web Parts Fail and Who Pays the Price
We consistently hear these frustrations from knowledge managers, operations leaders, and IT professionals we work with:
| Pain Point | Why It Happens | Who Feels It |
| Navigation requires too many clicks | Quick Links & Hero web parts don’t support deep, dynamic hierarchies | End users, Operations |
| FAQs confuse rather than help | Text web parts aren’t scalable, no tagging or search | HR, Support |
| Dashboards are static and irrelevant | Highlighted Content can’t aggregate diverse data or visualize KPIs properly | Executives, Project Teams |
| Knowledge stays buried | Libraries without context or tagging make search cumbersome | Knowledge Managers |
| Branding looks inconsistent | Default layouts don’t respect corporate design | Internal Comms, IT |
We’ve walked into environments where the information architecture was thoughtfully planned but buried under rigid and uninspiring interfaces.
Web Parts That Work — When Built Properly
Below are examples of web parts we’ve delivered that transform the experience for users and administrators alike:
| Web Part | Default | Rocketta’s Approach |
| Navigation Tree | Quick Links — static & flat | Hierarchical, dynamic, tied to Term Store & metadata |
| FAQ | Text — hard-coded | Structured Q&A with categories, tags, search, and AI answers |
| Knowledge Base | Library — list view | Filterable, tagged, with page previews and related links |
| Dashboard | Highlighted Content — rigid rules | Data from SP lists & APIs, with KPIs, charts, dynamic filters |
| News & Promoted Content | Basic cards | Fully branded, with categories, scheduling, and editorial workflow |
| People Finder | Flat profiles | Filterable by department, skills, highlights expertise areas |
It’s not about adding more components, it’s about designing and delivering the ones that respect your workflows and information architecture.
How We Build Web Parts That Work — And Last
We don’t simply “tweak” what exists. We build modern, maintainable solutions based on Microsoft best practices and your business realities.
Technically Sound
- Built with SPFx (SharePoint Framework) — no legacy scripts, no embedded pages.
- Aligned with Microsoft Patterns & Practices (PnP) — sustainable and supportable.
- Integrated with Term Store, metadata, permissions, and multilingual tenants.
- Responsive, accessible, and tested on modern & classic pages.
- Optimized for performance — clean, fast, and future-proof.
Delivery Process
- Start with your workflows & IA — how your users navigate and consume information.
- Map out wireframes and user journeys — fully aligned to your brand.
- Review technical constraints — such as hub sites, multi-geo tenants, legacy lists.
- Deliver incrementally — demo early, adjust based on feedback.
- Deploy with documentation and training — so your team can own it moving forward.
The success of a web part isn’t measured just on launch day. It’s measured by whether users still engage with it months later and whether your admins can maintain it without headaches.
Case Example: Rocketta FAQ Web Part
One client came to us after users kept bypassing the SharePoint FAQ page entirely, it was just a wall of text.
We delivered a structured FAQ web part:
- Categorized and searchable
- Tagged with metadata
- AI-powered suggestions (optional)
- Shows exact source page
- Works across SharePoint and Teams
The result? Support queries to HR dropped by 30% in the first quarter, and administrators could update content easily without intervention from IT.
Why Rocketta
If you’re responsible for delivering a SharePoint that people want to use not just tolerate. You know that great content is only half the battle. The interface matters just as much.
We build web parts that respect your IA, save your users time, and align with your compliance and governance needs. Small, thoughtful components can transform your intranet from a filing cabinet into a business-critical platform.
If your users are still saying, “I can’t find it”, the problem isn’t your content — it’s how it’s presented.
Let’s fix that, contact us to talk about the web parts your users deserve.
